Coordination overload with training providers

Working with external training providers is unavoidable — and coordinating them by hand is where a training department's week disappears. Participant data goes out by email, in whatever format each provider expects. Status comes back — or doesn't: were the invitations sent? Who confirmed? Then reality hits the plan: a sick mechanic, a moved shift, a cancelled course — and the rebooking loop starts, one email at a time.

At the end, certificates have to make their way back: chased, checked and filed per participant. Between an organisation and a handful of providers, this loop runs continuously — and every manual pass can drop a name, a date or a document.